Order Status
How much is shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page, where you will be offered different shipping method choices and their prices.
How do I change quantities or cancel an item in my order?
Click the “My Account/ Pending Orders” link at the top right-hand side of our site to view orders you have placed. Then click the “Change quantities/ cancel order” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Has my order shipped?
Click the “My Account/ Shipments” link at the top right-hand side of our site to check your order status.
How do I track my order?
Click the “My Account/ Shipments” link at the top right-hand side of our site to track your order.
My order never arrived.
Click the “My Account/ Shipments” link at the top right-hand side of our site to track your order. Be sure that all of the items in your order have shipped already. If your order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.
An item is missing from my shipment.
Click the “My Account/ Shipments” link at the top right-hand side of our site to track your order. Be sure that all of the items in your order have shipped already. If your order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.
My product is missing parts.
Click the “My Account/ Shipments” link at the top right-hand side of our site to track your order. Be sure that all of the items in your order have shipped already. If your order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account/ Shipments” link at the top right side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product, what do I do?
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.